Returns & Exchanges
At Nanlite, we stand behind the quality of our professional lighting equipment and offer a 30-day return policy to ensure you have the perfect gear for your creative vision. If you are not completely satisfied with your purchase, we provide a streamlined process for returns and technical exchanges.
Initiate Your Request
Contact our support team within 30 days of delivery with your order number and serial number to receive a Return Merchandise Authorization (RMA).
Package Your Gear
Securely pack the item in its original manufacturer packaging, including all cables, modifiers, and protective cases to ensure safe transit.
Ship to Service Center
Affix the provided shipping label or your own insured carrier label to the exterior of the box and drop it off at an authorized shipping location.
Inspection and Refund
Once our technicians verify the equipment is in original condition, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing